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Frequently Asked Questions

Temperature sensitive shipping has a lot of components, so naturally, there are a lot of questions. We’ve got answers to the questions we hear the most and are happy to respond to any other questions or concerns you may have.

The Basics of Control Temp Packaging
Is Control Temp Packaging reusable?
Yes. While Control Temp Packaging is designed to be single use, it holds up very well to multiple uses. Gel Packs are also reusable and can be frozen and thawed hundreds of times. For more information about reusing boxes please contact a sales representative
What is Control Temp Packaging made of?
Our box consists of a corrugated shipping box and a two-piece pad set. The pad set is composed of mineral fiber and plastic that is either recyclable or biodegradable. Please contact a sales representative for more information.
Can you send me a sample?
Yes. We think the best way for our customers to understand our box is to see it. Please contact us and we will send you a sample.
Sizing
What size Gel Packs do you make?
We offer 8 ounce, 12 ounce, 16 ounce, and 24 ounce. They are sold by the case.
What sizes of Control Temp Packaging do you offer?
Please take a look at our size list for our standard sizes. Most of these boxes are available in all thicknesses of insulation and all are available in Classic and Blue. As always, if one of these boxes does not fit your needs we are more than happy to work with you to develop a custom size for you. You can visit our Custom Services page for more information or contact a sales representative who will be glad to help you get started developing a box that is right for your needs
Are there different thicknesses of insulation?
Yes. We offer 3 thicknesses: 1", 1.5", and 2"
Customization
I already have my own boxes; can I buy the pad set only?
Yes. We are happy to work with customers to make pad sets for boxes they already have. Please visit our custom services page for more information or contact us and we will be glad to help you get started
I want to use USPS flat rate boxes; do you make pad sets for their boxes?
Yes. You can visit the USPS Flat Rate Pad Sets page for more information
Can I have my boxes printed?
Yes! You can see some examples of printing on our custom services page as well as more information about printing boxes. We are happy to work with you and use your logo or art work on our boxes. Please contact us and a sales representative will be glad to answer any questions you may have about printing.
Ordering
Can I pay with a credit card?
Yes, we accept Visa, MasterCard, and Discover.
I need to buy one box. Can I purchase just one?
Yes. If you are looking to buy just a few boxes the best way to do this is through our store. If you have questions about ordering or are not sure which size to order, please contact us. We will be happy to help
What is the lead time?
Because each order is made as it is received, there is a two-week lead time from January 15th through October 31st on all orders regardless of size. November 1st to January 14th we have a three-week lead time. Please contact us for information on lead times for truck load orders and rush orders.
What is the minimum order?
We ask that customers order each size in a minimum of 25, and in multiples of 25. Please contact us for more information about ordering less than 25 boxes.
Are the boxes and pad sets kept in stock?
No, each order is made to order.
Odds and Ends
Do you make or sell dry ice?
No, but you can find information about where to buy dry ice in your area here DryIceInfo.com.
Can I cut Control Temp Packaging?
We highly recommend you do not cut Control Temp Packaging or remove the insulation from the plastic. While the components are non-toxic, it is best to keep the pad sets sealed.